Quick enquiry Care beyond the build
5-year
workmanship warranty.
Prestige Deck Builders guarantees its installation workmanship for five (5) years from the project completion date, under normal residential use and proper maintenance, subject to the terms below.
Covered work & repairs
This warranty covers work performed by Prestige or its authorised installers under the project agreement, including decks, framing, stairs, railings, fences and privacy screens where included. For a covered workmanship defect, Prestige will repair or, where needed, replace the affected work at no charge, including necessary labour and materials. Repairs will be arranged within a reasonable time, subject to safe weather and material availability.
Normal wear & material characteristics
Normal wear and tear is not covered. This includes everyday scratches, scuffs, stains, fading and weathering; normal wood checking, minor cracking, shrinkage and seasonal movement; and normal expansion or contraction of composite/PVC materials. These exclusions do not apply where the problem is caused by defective workmanship.
Other exclusions
Coverage excludes damage caused by misuse, impact, excessive loads, lack of reasonable maintenance, alterations or third-party repairs; fire, flooding, severe storms, falling trees or ground movement unrelated to Prestige's workmanship; and pre-existing structures outside the agreed scope. Routine cleaning, sealing, staining and cosmetic upkeep are not included. These exclusions do not remove coverage for defects caused by Prestige's workmanship.
Manufacturer warranties
Product and material defects are separate from installation defects and are subject to the manufacturer's warranty, where applicable. Prestige does not extend a manufacturer's product warranty. Installation defects remain covered by this workmanship warranty.
Care & warranty claims
Follow the supplied material-care instructions, keep drainage and ventilation unobstructed, and avoid using unsafe areas. Notify Prestige in writing promptly after discovering an issue during the five-year term. Include your name, project address, quote/invoice number, a description and photos. Allow reasonable access for inspection and repair before arranging non-emergency repairs by others, and take reasonable steps to prevent further damage.
Your legal rights
This warranty is in addition to, and does not limit, any rights or remedies available under applicable Ontario law.